LON & GIN is delighted to offer its products worldwide and is committed to delivering a smooth and efficient shipping process to our customers. The following are the specifics of our shipping policy:
Domestic Shipping: We offer free shipping across Malaysia on orders over MYR 250. For orders less than MYR 250, a flat rate of MYR 10 will be charged for delivery to west Malaysia and RM8 for delivery to Sabah and Sarawak. Deliveries are made within 3-5 business days.
Processing Time: Orders are typically processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Delivery Partners: We partner with trusted courier services to ensure the secure and timely delivery of your order. A tracking number will be provided via email once your order has been dispatched.
Unsuccessful Delivery: If delivery attempts are unsuccessful, the package will be returned to us. We will contact you to arrange a re-delivery at your convenience. Please note that additional delivery charges may apply.
Return Policy
We stand behind our products and your satisfaction are important to us.
If you are not completely satisfied with our products, LON & GIN are pleased to offer the highest standard of customer service and we will happily process refund for you.
How to request for a refund:
1) Contact us on Email [email protected] or by WhatsApp +60146722108.
2) Show us your order details.
3) The product must be returned in new and unused condition.
4) After we received the product delivered to our warehouse, we will process the refund.
At LON & GIN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it in accordance with the following policy:
1. Returns: We accept returns for items purchased from LON & GIN within 14 days of receipt. Items must be unused, unworn, and in their original packaging with all labels and tags intact.
2. Exchanges: We offer exchanges on items of the same value or more. Any additional cost arising from the exchange is to be borne by the customer.
3. Damaged Items: If you receive a damaged item, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund, and we will cover any shipping fees associated with returning damaged items.
4. Non-Refundable Items: For hygiene reasons, we do not accept returns or exchanges on cosmetics and skincare products unless they arrived damaged.
5. Refund Process: Once the returned item is received and inspected, we will send you an email or WhatsApp notification regarding your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Please contact our customer service team at [email protected] for any additional queries. Thank you for choosing LON & GIN, where sophistication meets inclusivity.
last updated on July 28, 2023.